IT-Supportmitarbeiter/in, IT-Supportspezialist/in,IT-Mitarbeiter/in - Dublin, Ireland - g.a.s.t. Gesellschaft für AkademischeStudienvorbereitung und Testentwicklung e. V.

    g.a.s.t. Gesellschaft für AkademischeStudienvorbereitung und Testentwicklung e. V.
    g.a.s.t. Gesellschaft für AkademischeStudienvorbereitung und Testentwicklung e. V. Dublin, Ireland

    2 weeks ago

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    Description
    SQL, Anwendungssupport, MacOS, Android, Webbrowser,Ticketsysteme, IT-Support, Linux, Softwaretests,Programmiersprachen, iOS, Betriebssysteme, IT, MicrosoftWindows

    IT support employee (m/f/d)

    Permanent position, full-time, Bochum

    JOB DESCRIPTION

    g.a.s.t. in Bochumis looking to fill an IT support position as soon as possible. Theposition is initially limited to two years.

    YOUR TASKS

    • You support users inApplication Support by analyzing the error pattern by telephone,ticket system or in person
    • You will beresponsible for diagnosing and rectifying technical faults as partof application support
    • You ensure that ITqueries are answered promptly and solutions are provided
    • You create and update instructions anddocumentation for problem solutions
    • You testnew software and software versions and support the IT team withsoftware tests as part of g.a.s.t.'s sprint developments
    • You work together with developers andadministrators to identify and solve IT problems
    • You carry out user training

    YOUR PROFILE

    • CompletedIT training, ideally as an IT specialist or IT systemsadministrator - career changers with professional experience in ITsupport are also welcome
    • Practicalexperience in IT support for users (remote/on-site) and workingwith a ticket system
    • Experience in workingwith Windows, Linux, MacOS, iOS and Android operating systems aswell as common web browsers
    • Good knowledgeof creating SQL queries and basic knowledge of a programminglanguage
    • Service / customer orientation andproblem-solving skills
    • High sense ofresponsibility, initiative and good communication skills
    • Good knowledge of German and English

    WHAT WE OFFER YOU

    • Meaningful work in an internationaleducational context
    • Remuneration: TVöD(federal government)
    • Company pension scheme
    • Annual special payment
    • 30 days vacation
    • Varied stacksand projects
    • Good work-life balance
    • Flexible working hours and home officearrangements
    • Job ticket
    • Independent work
    • An internationalteam and first-class working atmosphere
    • Internal and external training and development opportunities

    CONTACT INFORMATION

    How to apply: Please send your complete and informativeapplication to us via

    The Technical Director of g.a.s.t., Duy Nguyen, will behappy to answer your questions:

    You can find out more about us:

    , , , www.deutsch-

    ABOUT US

    TheGesellschaft für Akademische Studienvorbereitung undTestentwicklung e. V. (g.a.s.t.) is a non-profit organization witharound 100 employees and a network of more than 1,000 partnerinstitutions in over 100 countries. g.a.s.t. is a leader in Germanyfor internationally certified language and aptitude tests foruniversity admission and operates its own language learningplatform. In research projects, g.a.s.t. works on content-relatedand technical innovations in the national and internationaleducation sector. Teachers, academics and test centers find a widerange of further training opportunities at the g.a.s.t. academy.g.a.s.t. members are the HRK, the DAAD, the Goethe-Institut, theRuhr-Universität Bochum, the Ludwig-Maximilians-UniversitätMünchen, the Universität Leipzig, the FernUniversität in Hagen aswell as the Fachverband Deutsch als Fremdsprache (FaDaF) and theArbeitskreis Sprachenzentren an Hochschulen e. V. (AKS).