Passenger Service Manager - Dublin, Ireland - Ryanair

Description

Ryanair is currently recruiting for a Passenger Service Manager to join Europe's Largest Airline.

The successful candidate will be based in Dublin Airport to support our largest ever Summer schedule

• Management of all front of house activities to ensure the highest standards of customer service and punctuality are maintained.
• Managing a busy check-in crew to ensure that duties are carried out in an efficient, professional manner.
• Rostering adequate numbers of staff to work in check-in, ticket desk, boarding gates and arrivals.
• Supervising the operation of check-in, arrivals and the boarding gates with regard to staffing, facilities and operational procedures.
• Ensuring our high customer service and grooming standards are upheld.
• Assessment, monitoring and training of all staff under your supervision in the performance of their duties, customer service skills, motivation and personal development.
• Ensuring that the appropriate baggage allowances are observed and all relevant excess baggage fees are collected.
• Monitoring the collection of all relevant additional fees and charges.
• Ensuring that no passenger or their baggage is accepted for travel unless the passenger answers the mandatory security questions satisfactorily.
• Ensuring that staff observe and adhere to all relevant security regulations.
• Ensuring all relevant operational information is passed on to CSAs, e.g. flight delays, cancellations, etc.
• Monitoring that check-in closes at strictly STD-30
• Ensuring only appropriate baggage is accepted for travel and all security procedures are adhered to.
• Monitoring and supervising the Arrivals department, Ticket Desk and Boarding Gates.
• Ensuring that passengers are kept updated as soon as possible during any disruptions to our service.
• Assisting CSAs with queries on passport/documentation requirements and ensuring all passengers travelling possess the required valid documentation.
• Answer passenger queries.
• Ensuring all relevant documentation and signage is displayed at check-in and the boarding gates

Requirements

• Minimum of 2 years relevant experience is required for this position.
• Strong organizational skills
• Full knowledge of Requirements
• Ryanair Policies & Procedures
• Capable of working on your own initiative /be a quick thinker / problem solver
• Strong leadership skills
• Work well in a pressurized environment
• Excellent communication skills
• Ability to work to deadlines

Benefits

Competitive salary, Performance bonus & Airline Benefits