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    • Co-ordination Manager - Dublin - TN Ireland

    TN Ireland
    TN Ireland Dublin

    1 month ago

    Default job background
    Description

    About the Role

    As the Coordination Manager, you will lead and oversee the coordination teams, driving growth and ensuring the seamless operation of systems and processes. Your leadership will be pivotal in meeting the strategic objectives outlined in Project 67, including scaling operational capacity, achieving growth targets, and maintaining high standards of compliance and service delivery.

    You will manage the daily operations of your coordination team, monitor and maintain system integrity, and ensure alignment with company growth metrics and objectives. Collaboration with the Home Care Services Manager, Senior Management Team, and other stakeholders will be essential to achieving regional and company goals while upholding quality and operational excellence.

    In this role, you will also support the training and development of new employees, manage team schedules, oversee client onboarding processes, and ensure all aspects of rostering and service delivery adhere to strategic growth and compliance requirements. Ultimate accountability for meeting travel optimization targets and ensuring system compliance will rest with you.

    This role is based in our Tallaght office but travel to other offices is an essential part of the role.

    Responsibilities:

    1. Leadership and Growth Management:
    • Lead, support, and manage the coordination team to meet operational and strategic objectives, including achieving growth targets tied to the corporate growth strategy.
    • Ensure the team delivers a weekly net growth in service hours and aligns rostering with operational capacity and strategic goals.
    • Provide training and guidance to new and existing team members to uphold high standards of service delivery and compliance.
    • Foster a positive and growth-oriented working environment, addressing team queries and concerns promptly.

    System Compliance and Reporting:

    • Conduct weekly integrity checks across key platforms to ensure system compliance and data accuracy (e.g. Electronic Call Monitoring, geofencing, data input).
    • Prepare growth-focused reports for senior leadership, tracking:
      • Net growth in service hours by area.
      • Staff onboarding timelines and completion rates.
      • Rostering efficiency and compliance with travel optimisation goals.
      • Attrition trends and workforce utilisation metrics.
    • Oversee auditing of daily records to ensure adherence to compliance and operational KPIs.

    Service Delivery and Client Onboarding:

    • Ensure client onboarding processes are completed efficiently and in compliance with company standards to meet growth targets in geographic and service line expansions.
    • Oversee the creation and maintenance of staff rosters, ensuring adherence to the Working Time Directive and optimising resource allocation.
    • Collaborate with the Home Care Services Manager to align coordination processes with regional and company-wide objectives.

    Operational Excellence:

    • Collaborate with the Director of Technology and technology team to address technology-related issues affecting coordinators' workflows.
    • Ensure integration of technology-driven solutions into coordination processes.
    • Promote continuous improvement in service delivery by identifying and addressing process inefficiencies.
    • Ensure telephones are answered promptly and courteously, maintaining a professional image in all communications.

    Stakeholder Collaboration:

    • Develop and maintain strong relationships with stakeholders, including HSE, brokerages, and care managers, to facilitate smooth operations and service delivery.
    • Oversee sourcing and implementation of new care packages, ensuring the team is prepared and resourced for growth.

    Additional Responsibilities:

    • Manage the on-call coordination team and ensure effective out of hours response for business continuity.
    • Step into coordination duties during team absences, ensuring service continuity.
    • Analyse unassigned calls and drive permanent allocations to ensure growth and efficiency.
    • Drive growth by identifying and leveraging referral opportunities.
    • Stay conversant with relevant standards, legislation, and the Quality Assurance Policy to ensure service excellence.

    Minimum Requirements:

    • Strong leadership and team management skills.
    • Excellent organisational and planning abilities.
    • Computer literacy, including proficiency in MS Office Suite.
    • Minimum 12 months of coordination experience.
    • Proven ability to work under pressure, meet growth targets, and adapt to changing priorities.
    • Fast learner with an entrepreneurial spirit.
    • Experience managing and training teams.
    • Familiarity with care provision legislation in the Republic of Ireland.
    • Experience with OneTouch and iTrent People Management systems.
    • Previous experience within the care industry.

    Abilities, Skills, and Behaviours:

    • Dedication and commitment to achieving strategic growth targets.
    • Strong communication and relationship management skills.
    • Resilience and adaptability in a fast-paced environment.
    • Empathy, understanding, and a focus on client-centred care.
    • Commitment to continuous improvement and operational excellence.

    Professional Conduct:

    As a representative of Connected Health, you are expected to maintain professionalism in all communications and actions, upholding the company's values and ensuring a safe, compliant, and growth-oriented working environment.

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