Service Delivery Manager - Dublin, Ireland - Aramark

Description

Job Description

The purpose of this role is to manage service delivery of a programme of planned preventative maintenance of building services activities across a large property portfolio.

The role will include ensuring that all statutory compliance requirements are planned, and tasks are scheduled to the maintenance standards in line with client requirements.

Job Responsibilities

• Managing & supporting the activities of PPM Coordinators ensuring compliance to all contractual and statutory requirements

• Management of live Risk Register to agreed standards.

• Ensuring that all documentation is uploaded to the Management Information System within the timescales set out in the contracts.

• Monitor & Report on productivity of teams & implement initiatives to increase same

• Manage the Change Control process to ensure that changes to assets, standards, frequencies, resource, or dates are recorded, assessed for operational and commercial impact implemented in a controlled manner.

• Support & Guide co-ordination of all work orders both planned and unplanned.

• Lead the digital transformation and integration of MIS System across all areas of the contract by providing training & support to the wider Contract team.

• Schedule PPM task frequencies based on contractual maintenance standards.

• Ensuring components and spares are delivered to site on a just in time basis and be available for Service Technicians on their scheduled days.

• Audit of task reporting for Quality and compliance, report any discrepancies or poor reporting to the Hard Services Manager and Account Director

• In conjunction with the Hard Services Manager develop an Asset Management Programme that identifies, tracks, and records the life cycle of key assets.

• Prepare Data trends & Analysis for senior management along with other Adhoc Reporting.

• Delivery of training and awareness to technical and non-technical staff as necessary

Accountabilities

• Accountability to Account Director

• Works closely with: -
- Hard Services Manager, Combined Services Manages and Supply chain partners.
- Service Centre Manager and Supervisors
- Key contractors and suppliers

Experience

*Essential

• Proactive and willing to take responsibility and strong communicator
• At least 5 years' experience of managing planned and statutory maintenance in a fast paced, FM environment
• Ability to work effectively as a member of a team and on own initiative with limited supervision
• Experience knowledge of PPM; and statutory compliance.
• Competence in the use of CAFM systems; Excel, Word and PowerPoint
• A high level of interpersonal skills in dealing tactfully and confidentially with a range of people.
• Good decision-making skills with the ability priorities workload and work flexibly.

*Advantageous

• Experience of Change management
• Experience of managing/supporting and motivating staff
• Experience of budget management and procurement of suppliers.

About Aramark

Northern Europe - Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Northern Europe - About Aramark

Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at

All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.