Senior Product Manager - Dublin, Ireland - Amazon Ireland Support Services Limited

Description

OTS organization, with an unparalleled scope, is part of the Amazon's WW Operations & Robotics team.

We design, deploy and support IT infrastructure, devices and Services across Amazon's Global Fulfilment Centres, Transportation (Middle Mile, Last Mile & Logistics), and Specialty Customer Solutions (Amazon Fresh, Prime Now, Lockers, Pantry, Campus, and Prime Air).

Our customers range from Amazon lockers to Amazon's Air Hubs.

Ops Tech IT Product Management (OTIP) owns, defines, and operationalizes products and programs to deliver highly reliable IT infrastructure and world class IT support, with the direct objective to scale our support efficiently, improve service delivery speed, and drive new innovations for customers.

OTIP establishes, practices, and enforces OTS product development life cycle. The team supports global operations customers (first, middle, last mile) and internal teams.

We are seeking a seasoned technical product manager to partner with our customers on the product innovation needed to help scale the business.

This role will be focused on EMEA region including unplanned work which is requested by our customers and not aligned with existing operating plans, and key goals identified by our engagement partners within Customer Growth.

You will partner with the technical and site engagement teams to align on new requests.

The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and the ability to work in a fast-paced environment.

The right candidate will possess a strong product management background, will have demonstrated experience leading medium to large projects.

You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.

This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.

Key job responsibilities
As a Sr.

PM-T, you will lead engagement on high-impact projects, anticipate bottlenecks, provide escalation management, make trade-offs, and balance the business needs versus technical constraints.

An ability to take large, complex projects and break them down into manageable pieces, then deliver them in a successful and timely manner is expected.

Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. You will provide the voice of the customer to the internal product managers.

This role with partner with key customers for Operations. The role will support a continuous planning methodology to deliver products for our customers.

We are open to hiring candidates to work out of one of the following locations:

Dublin, D, IRL

BASIC QUALIFICATIONS

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executivelevel prioritization and planning

PREFERRED QUALIFICATIONS

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools