Reperio Human Capital

Application Support Permanent Dublin (BB-8574C)

Found in: Neuvoo IE

Application Support Permanent DublinI am working with a global company to help find there next junior support member. You will be joining a small support team who are responsible for troubleshooting complex issues. The role will include remote working but you will have to live in the Dublin area.Key Responsibilities:Drive continuous service improvement to work towards achieving operational excellence. Continue to develop robust Incident management processes that will enable the effective management of our customers from an Incident & Problem perspective.Take the lead in incident resolution to ensure a responsive service.Resolution of system messaging issues.Perform post-incident reviews. Maintain a set of metrics and reporting to demonstrate the operational performance of the Incident & Problem Management processes.Key Requirements:1-2 years' experience working in a technical support role.A logical and systematic approach to problem resolution across a broad spectrum of technologiesExperience with MS SQL Server in a production environment, including sound knowledge of constructing SQL queries including competency with Microsoft SQL Management Studio. Knowledge of the Windows desktop/server environments.Customer focus orientated For more information please call Peter Raine Reperio Human Capital (phone number removed)Reperio Human Capital acts as an Employment Agency and an Employment Business

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