Implementation Manager (BB-E8D1A)
Found in: Searcheuropeanjobs
Are you passionate about transforming how we operationally support Microsoft Consulting and Support customers? This Implementation Manager role is a great opportunity to join the Global Services Operations (GSO) team and play a key part in delivering the future operating model for Microsoft Consulting and Support $5B business, enabling double-digit growth.
Global Services Operations (GSO), within Microsoft Business Operations, is focused on building industry-leading capabilities to make it easier for customers to do business with Microsoft and deploy our latest technologies.
We're looking for an Implementation Manager to join our Global Process Management team, to implement and improve operational solutions to achieve business goals. The team drives optimal process design from concept to deployment & implementation, right through to monitoring process performance in the “live” environment, identifying waste and continuous improvement opportunities.
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations, then we invite you to learn more about our organization and the value we deliver across Microsoft and to our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
The Implementation Manager role is accountable for successfully delivering the implementation of new launches impacting the Consulting and Support business on behalf of the Regional Operations Center (ROCs.) Implementation Managers ensure adherence to the Operations Delivery Lifecycle (ODLC) across all required artefacts and outputs.
+ Use strong Project Management skills and utilization of ODLC to deliver successful implementation of launches into the ROCs, meeting defined schedule, scope & deliverables, adhering to launch policy.
+ Design to-be processes required to meet business needs through standard process methodology. Facilitate coordination and collaboration of subject matter experts across function in design and ensure all processes are compliant by design.
+ Bring in voice of business to identify requirements, dependencies, risk, issues & mitigation plans.
+ Provide critical inputs for all launch outputs and artifacts to support Launch Services in alignment with ODLC process, including budgetary requirements & value realization
+ Track and report launch progress (Process health, KPI, adoption tracking, etc.) thru deployment and transact including transition acceptance.
+ Plan and execute effective change management program to enable successful transition to run for the Regional Operations Center
+ Influence future design by feeding post-mortem learnings back to Launch Execution thru Process Managers & Prioritization Managers.
**The ideal candidate is someone who demonstrates:**
+ Strong competencies in people leadership, business operations and program/project management.
+ Process focused mindset: Able to turn ambiguous and nonstandard work into standardised and structured process that can be deployed in operations.
+ Excellent communication, facilitation, and collaboration skills, able to tell a holistic story and deliver audience-appropriate messages including executive level communications to maximize relevance and impact.
+ Outstanding analytical and business judgement in complex scenarios.
+ Exceptional stakeholder identification, engagement and ongoing management to drive clarity on roles, alignment on desired outcomes and agreement on the specific plan and next steps to get there.
+ Ability to think beyond existing boundaries and make difficult choices to achieve best outcomes for GSO and Microsoft.
+ Strong track record of exceeding established goals on a consistent basis.
+ High performance amidst ambiguity and complexity
+ Tenacity and an unwavering drive toward action & results in a fast-paced environment with challenging deadlines
Ability to manage several projects, involving multiple stakeholders executing in a matrixed environment
**Personal Attributes / Interpersonal Skills**
+ Energy, Passion, Curiosity, Ambition and Drive
+ Ability to learn quickly, be adaptable and deal with ambiguity
+ Effective presentation skills and experience with audiences of all levels
+ Self-discipline and a drive for results
+ Team oriented self-starter with ability to work with remote teams.
+ BA/BS degree
+ 5+ years of demonstrated Project, Program or Process Management experience preferably in an Operations environment.
+ Strong written/oral communication skills required, particularly the ability to synthesize complex issues/scenarios into easy-to-understand concepts
+ Detail oriented and thorough, with ability to think “big picture”
+ Demonstrated analytical ability, particularly related to complex problems and concepts
+ Cost conscious
+ Growth mindset: Passion to learn and grow
+ Customer obsessed: Puts the customer at the center of everything
+ Passionate about technology, innovation and leading change
+ Demonstrated ability to manage multiple projects/programs involving multiple stakeholders and remote teams
+ Masters or MBA
+ Project management experience and demonstrated ability to implement change, PMP certification desired
+ Change Management: strong capacity for leading change, dealing with ambiguity and providing creative solutions.
+ Excellent communication skills with ability to build solid relationships with individuals at all levels.
+ Demonstrated excellence in thought leadership, innovation and execution management; ability to influence without authority.
+ Ability to identify and implement industry best practices to improve existing processes; demonstrable achievement within a results-driven, highly ambiguous and dynamic environment.
+ Broad working knowledge of Microsoft including business groups, segment and support functions including multiple channels and business groups.
+ Challenge status-quo (Growth Mindset).
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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