The Recruitment Company

IT Support Engineer (BB-9B4C3)

Found in: Neuvoo Irlanda

Remote Working/ Flexible Working€30k base + healthcare + on-site gym + trainingGreat career progression opportunities A great opportunity for a junior IT Support Engineer has become available in a large global enterprise within the insurance space.Here you will be joining a support team of approx. 10 supporting a large user base across EMEA. You will be responsible for first and second level IT Helpdesk/Desktop Support (including but not limited to active directory and exchange, building PC’s, setting up mail accounts and software input and removals)  Specific responsibilitiesIdentifies researches, resolves and responds to a high volume of simple to moderately complex issues (Level 1 & 2) or questions received from internal and external customersProvides status and follow-up information to internal or external customersEscalates calls to the appropriate departmentsDocuments customer issues using a call tracking system in a timely and accurate mannerAssists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfactionKeeps up to date on policies and relevant product and industry trends in order to provide technically accurate solutions to customersPerforms other duties as assignedSupports the organization's quality program(s) Qualifications/skills1-2 years demonstrated working experience in Helpdesk SupportA Degree from an accredited college or university preferred but not essentialAvailability to work shifts Monday-Friday, 7am-7pm, 35 hours per weekActive directory experience and MS Exchange experience a requirementTicketing System experienceITIL Foundation preferred but not essentialStrong computer knowledge including, but not limited to, Windows OS, Microsoft Outlook and Microsoft OfficeExcellent oral, written and business communication skillsAnalytical, interpretive and decision-making skillsStrong organisational skillsFlexibilityAbility to triage IT queries and problem solve where requiredInitiativeAbility to create documentationBenefits on offer!Career Progression within IT, with a global organisationIn-house Academy Training CoursesHealth Insurance SchemeTax Saver Travel SchemeSports & Social ClubOn-Site GymMontessori & After School CareDiscount Benefits

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