Arcon Recruitment

IT Helpdesk Technician (BB-13B01)

Found in: Neuvoo Irlanda

Description:
Job DescriptionProvide effective IT assistance across all aspects of the business and will provide back up and support to the IT Manager.You will be responsible for supporting and maintaining: * Helpdesk ticketing system * Windows 7 desktop operating systems * Microsoft Office, bespoke application support * Alcatel phone system support * General maintenance of all IT-related hardware/software. * You will help manage the local Network environment which includes switches, routers and wifi access points * The position provides exposure to a broad range of IT-related projects and activities * Supporting site systems security / adherence to I.T. policies & standardsDuties/Areas of ResponsibilityThe position will involve many of the following duties: * Escalate IT issues to the IT Manager where necessary * Diagnose and resolve technical issues * Operation of the IT Helpdesk tool to record and communicate issues * Undertake small to medium-sized IT projects as instructed by the IT Manager * Support and maintain MS Server/Desktops/Laptops and MS Exchange * Setting up and configuring new laptops, desktop and tablets. * Install authorised software to laptops and desktops * Fault-finding to laptops and desktops * Completing internal user moves * Ensuring patches and upgrades are applied to servers * Ensure a high level of customer service and support is provided to all users.For further information please contact Sean on (phone number removed)

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location_onGalway, Ireland

work Arcon Recruitment

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