Project People

IT Service Desk - 1st Line - 130 Euro p.d (BB-0B943)

Found in: Neuvoo Irlanda

IT Service Desk Team Member - SwordsEuro up to 130 per day depending upon experienceCandidates must be based in Dublin and not require sponsorship.6 months rolling contractWe are recruiting for full time IT Service Desk team members in Swords. We are looking for enthusiastic individuals with experience of First Line IT support.Key Responsibilities: Log incidents from phone calls and emails on the incident management systemDiagnose and resolve problems first line where possible, escalating to appropriate groups where required.Monitoring of Service Desk incident and Service Request queues. Resolver Group and customer liaison to enable effective management of incidents.Work through Incidents and Service Requests to closure.Ad-hoc duties as required Key Skills/Attributes:Must have good IT support experience in a call centre environmentDisplays a positive / can do attitude to customers and colleagues alikeA good understanding of MS Office products, PC/laptop hardwareProactive approach to problem solving.Excellent verbal and written communication skillsClient and solution focused, with analytical abilityAble to work under pressure and manage his or her own work with limited supervisionAssertive and confident in own decision making abilityHigh degree of accuracy and attention to detail Candidates must have experience of First Line IT support in a call centre environment.Project People is acting as an Employment Business in relation to this vacancy

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