Duty Manager - Dublin - Dublinia

    Dublinia
    Dublinia Dublin

    2 weeks ago

    Default job background
    Description

    Job Specification: Duty Manager

    Location: Dublinia Viking Museum

    Type:Full-time, On site

    About Dublinia:

    Dublinia is a busy Heritage attraction located in the heart of Dublin's Viking and Medieval past. It offers an educational and fun experience for visitors, catering to their varying levels of interest in the city's history. We pride ourselves on delivering a memorable visitor experience and exceptional customer service.

    Role Overview:

    As a Duty Manager, you will play a crucial role in ensuring the smooth daily operation of our renowned visitor attraction. You will oversee the visitor experience team, manage daily rosters, handle events, and maintain exceptional customer service standards.

    Key Responsibilities:

    • Operations Management:
      • Oversee the day-to-day operations of the attraction to ensure efficiency and excellence.
      • Roster staff on the day, providing for required breaks and lunch breaks, and ensuring records are kept.
      • Act as the main point of contact during your shift, addressing issues as they arise.
      • Ensure adherence to health and safety and operational policies.
      • Carry out opening and lock-up procedures, including end-of-day reconciliation and cash handling.
      • Liaise with the office team as needed, and in the event of any unusual event or problem arising, record it and report to the CEO as soon as possible.
    • Team Management:
      • Lead, motivate, and support staff during your shifts.
      • Create and manage daily staff rosters, ensuring adequate coverage during peak times.
    • Customer Experience:
      • Champion exceptional customer service standards to enhance visitor satisfaction.
      • Handle escalated customer queries or complaints professionally.
    • Event Coordination:
      • Assist in planning and executing events within the attraction as required, including occasional evening work.
      • Ensure smooth coordination between teams to deliver successful events.
    • Cash Handling and Financial Processes:
      • Manage daily cash handling operations, including tills, floats, and reconciliation.
      • Ensure accurate reporting and adherence to financial procedures.
      • Monitor and resolve any discrepancies in cash handling.
    • Performance and Standards:
      • Monitor and maintain high operational and presentation standards across the site.
      • Work collaboratively with other managers to drive continuous improvement.

      Key Requirements:

      Experience:

      • Minimum of 2 years in a similar role (e.g., Duty Manager, Front of House Manager, or similar).
      • Proven experience in managing rosters, teams, and day-to-day operations.
      • Background in hospitality, leisure, or events highly desirable.

      Skills and Competencies:

      • Excellent leadership and people management skills.
      • Strong organisational abilities and attention to detail.
      • Flexibility and willingness to adapt to the needs of the business as they arise, including adjusting to changing schedules, tasks, or priorities.
      • Proficiency in cash handling and financial processes.
      • Ability to multitask and remain calm under pressure.
      • Flexibility to work varied hours, including weekends, evenings, and holidays.

      What We Offer:

      • Competitive salary based on experience.
      • Opportunities for professional growth and development.
      • A vibrant and dynamic work environment in the heart of Dublin City Centre.

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