- To work with the Management Team to ensure smooth running of the hotel operation
- To ensure that all staff conduct themselves in accordance to the Standard Operating Procedure (SOP) manual and hotel policy
- Ability to direct the team in all operational departments in their day to day duties
- A strong presence on the floor with a hands on approach at all service times
- To assist the Head of Department to continually improve the procedures and systems
- To maintain control over the cash on the premises (Floats, cash registers, the back safe.)
- Weekly rosters/ forecasts/ ordering and stock takes
- To handle any complaints that may arise ensuring that each complaint is handled in a manner that complies with the hotel policy
- To deal with guest queries in a friendly and professional manner, ensuring guest satisfaction
- To ensure that all fire escape routes are kept clear and the doors are kept in good working order
- To carry out security and fire walks as per schedule
- To ensure that the premises are operating in compliance with the Health & Safety at work Act 2005 and the Hotel Health & Safety Policy
- To ensure that the food and beverage department is operating within the food and hygiene regulations (HACCP)
- To ensure that all fire safety equipment is in good working order and that it is placed in the correct position as laid down by the fire officer
- Log any accidents or incidents that may occur to patrons or staff of the hotel in the Duty Managers hand over diary and / incident report forms
- To help organise sales incentives and promotions that may increase the turnover of the hotel
Duty Manager - Sligo, Ireland - GSW Solutions
1 week ago
Description
Our client a 4 star Hotel opening in Sligo Town in March 2024 are looking for a hospitality professional with experience within a similar quality environment, to join their professional team.
Excellent opportunity for someone who is looking for a career in Hospitality. Career progression and On boarding training.
Function:
To oversee the day to day operation of the Hotel while on duty. To ensure that a consistently high standard and quality of service exists at all times with specific focus on both Food and Beverage and Rooms/Front Office departments.
Key Deliverables and Responsibilities