- Deliver highly visible front-line support for field service activities at customer sites;
- Perform maintenance and repair of products in line with company standards;
- Conduct fault-finding and troubleshooting to resolve or elevate issues within agreed timeframes;
front-line technical specialist - Workfromhome - beBeeCustomerSupport
Job title: Customer Support Engineer
Description
Job Title
A Field Service Engineer position has become available in our team.
About the Role
This role will provide on-site support for tool-down situations and service agreement commitments, ensuring exceptional customer satisfaction.
Main Responsibilities:
The ideal candidate should possess a University degree or formal qualification in electrical, electromechanical, or mechanical discipline. They should also have a minimum of 2 years' experience in field service roles within related industries. Additional requirements include strong problem-solving skills, ability to work independently and collaboratively within a team, as well as proficiency in PC skills.