Senior Business Analyst - Dublin, County Dublin

Job summary

Join us to start Caring. Connecting. Growing together. As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work.

Responsibilities

• Provide data and operations analysis to ensure flawless execution of data flows for the HouseCalls business
• Analyse HouseCalls data, to identify trends, patterns, and insights to drive further data processing efficiency and automation
• Report findings in a clear and concise manner
• Create data insights through root cause analysis into any outliers or observed deviation from goal
• Determine solutions or automate robust processing for any outlier scenarios identified
• Continuous Improvement of operational processes supported by the HouseCalls business
• Use data to make educated recommendations to internal leadership and clients
• Identify business solutions which resolve operational risks, utilising sound analytic skills and a data-centric approach
• Classify short term and longer-term deliverables needed to address the operational risks identified
• Challenge yourself to drive innovation, and progress continuous improvement of existing and new processes
• By putting the "Customer First", positively challenge existing processes to identify opportunities to further improve processes that will enhance the customer experience
• Be curious and inquisitive to explore innovative ideas to promote growth and value
• Be comfortable working independently yet be part of a close-knit team
• Provide mentoring and coaching to more junior members of the team
• Be a team player, work in partnership with others, and have a collaborative approach

Job description