Customer Care Agent - Dublin, Ireland - Lincoln Recruitment Ltd

Description

Our client based out in Sandyford is looking for a Customer Care Agent to join their team


Responsibilities:

Provide a level of service to customers, which is best in class standard across the market Drive to continuously improve performance through KPIs and quality measures.

Promote good attitudes and strong team spirit within the group. Escalate issues as necessary to line manager. Ensure all regulations are adhered to and agreements are fully complied with. Process all required transactions in accordance with company process. Accuracy of data and transaction processing within the role. Advice given to customer must be of specific and accurate nature at all times. Participate in cross training to develop multi skills required for departmental goals and vision. Commit to studying for industry exams and use supports given by company to develop educationally.


Qualifications:
1+ year of customer service experience within a fast-paced, call centre environment Good PC Skills

• Relay, MS Excel, Insurer Websites Practical knowledge of Personal Lines Insurance is desirable APA or QFA Qualified is desirable Skills: Result driven, with the ambition to meet and exceed targets Excellent communication skills, including verbal, written & listening Self motivated, enthusiastic, solution focused Customer centric with a passion for wowing customers Good telephony and organisational skills with the ability to multitask.

Strong initiative and ability to work in a busy fast paced environment Confidence to make decisions Ability to work effectively in a team environment A positive, innovative attitude with the ability to handle new assignments and projects with an open mind Send your CV to Skills:
Customer Care Agent