Director, Account Management - Ireland - Flextronics - The Flex Company

Description

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Director, Account Management

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary GSS team (Global Service Solution) we are searching for a Account Management Director, who will be responsible for the customer relationship, account strategy, KPI delivery and all new business opportunities within their assigned GSS account(s). They will be accountable for the overall customer P&L and the operational performance of the account across multiple GSS sites, meeting customer expectations and driving customer satisfaction.

What a typical day looks like

• Drives new business on the account through organic growth at current sites, expansion of existing services into new sites / regions and through the addition of new GSS services.
• Works in conjunction with the wider GSS team, pulling Business Development, Solutions and Pricing resources into customer engagements as needed in the drive to expand business.
• Monitors and signs-off on all proposals, quotations and negotiations with the customer on the GSS side of the business.
• Negotiates all contract renewals and amendments, guarding the key tenets of the contract on behalf of the client when driving performance in Flex, and on behalf of Flex when closing commercials with the customer.
• Monitors and manages profitability, sustainability and opportunities for improvement. Works closely with GSS Solutions and Finance in the correction of discrepancies within "Quote vs Actuals" analysis
• Long term forecast and strategic planning for the account(s), as well as short term forecast and actuals alignment and communication with G-Ops for the account(s)
• Develops strategic relationships with key decision makers within the customer's organization, and facilitates introduction of relevant Flex leadership to those decision makers as appropriate. Monitors and reports the quality, frequency and efficacy of F2F relationships with the customers, seeking to always improve this key metric and to drive workshop / white-board sessions with decision-making levels at the customer
• Key escalation point globally for customer issues, scope changes, quality and communications management

The experience we are looking to add to our team:

• Typically requires a certain track record of years of progressively advancing account management experience in a service supply chain / aftermarket role
• Demonstrates strong knowledge of global supply chain business models as it relates to forward, reverse logistics and Circular Economy solutions.
• Prior experience in clean energy, robotics, capital equipment, industrial devices and power solutions is required
• Understanding of key financial metrics and capability to read P&L, balance sheets, ROI indicators, taking actions to meet customers' needs and company targets
• Excellent communication and problem-solving skills
• Ability to successfully influence senior level management, executives and key clients
• Ability to travel 25%

Here are a few of our preferred experiences...

• Experience in Industrial aftermarket services, supply chain and logistics areas
• A good understanding of Industrial Device development, manufacturing and service
• Knowledge of relevant regulatory frameworks and quality systems is an advantage
• Prior experience in a multinational environment and strong intercultural skills

Here are a few examples of what you'll get for the great work you provide:

• A thriving and supportive work environment powered by open communication and collaboration
• This role is a new opportunity to make an impact and grow a successful career in a forward-thinking company
• Work with an expansive and diverse portfolio of customers on a growing path.
• Gainful compensation and benefits plan

AM112

Job Category

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Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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