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- Sales - be comfortable identifying sales opportunities including upselling and cross selling.
- Client Relationship Management – looking after our valued clients by delivering a personal service at every opportunity ensuring brand success.
- Provide luxury, friendly, professional, and efficient service via inbound and outbound calls, live chat, emails, online reviews via WhatsApp and social media.
- Deliver "Wow factor" to our clients by listening attentively to their needs identifying the route cause and bring to final resolution.
- Follow department KPI's as set by management.
- Identify and escalate issues appropriately.
- Provide feedback daily to the Head of Department on new issues and escalations.
- Document all interactions to track types of inquiries utilizing a CRM software.
- Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects.
- This role may involve Saturday shifts on a rotational basis which may include other days depending on business needs.
- Generate sale leads.
- Convert business opportunities to successful sales.
- Maintain relationships with current customers and build new ones.
- Achieve and exceed sales targets on a monthly and quarterly basis.
- Dealing with and answering customers queries.
- Account management.
- Administration and maintenance of relevant account records.
- Daily report on current retailers based on call schedule and weekly reports on progress to date in relations to targets.
- Passionate about Customer Experience.
- Proven success record in a fast paced, constantly evolving sales and support environment.
- Strong communications skills, including exceptional writing and editing capabilities.
- Ability to demonstrate a continuous-improvement mindset.
- Patient and Empathetic.
- Strong Organisational Skills and ability to work toward agreed department targets: Sales, SLA's and KPI's.
- Ability to work under pressure and adapt quickly to adverse situations.
- Collaborative and Team Orientated.
- Sales and Client Relationship experience in luxury or exclusive brand (Retail or e-commerce a distinct advantage).
- Ability to identify sale opportunities including upselling and cross selling.
- Customer Service experience in luxury hospitality industry, call center, contact center or IT Support, etc.
- Salesforce\SAP\MS Suite.
- Fluent in English & German (another EU language a distinct advantage).
Customer Excellence Professional - Dublin, Ireland - Talented International
Description
Our Client employs over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a: Customer Excellence Professional - German speaker.
What can you expect from your role?
Key Responsibilities:
Profile:
Minimum Qualifications: