Customer Excellence Professional - Dublin, Ireland - Talented International

    Talented International
    Talented International Dublin, Ireland

    1 week ago

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    Description

    Our Client employs over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a: Customer Excellence Professional - German speaker.


    What can you expect from your role?

    • Sales - be comfortable identifying sales opportunities including upselling and cross selling.
    • Client Relationship Management – looking after our valued clients by delivering a personal service at every opportunity ensuring brand success.
    • Provide luxury, friendly, professional, and efficient service via inbound and outbound calls, live chat, emails, online reviews via WhatsApp and social media.
    • Deliver "Wow factor" to our clients by listening attentively to their needs identifying the route cause and bring to final resolution.
    • Follow department KPI's as set by management.
    • Identify and escalate issues appropriately.
    • Provide feedback daily to the Head of Department on new issues and escalations.
    • Document all interactions to track types of inquiries utilizing a CRM software.
    • Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects.
    • This role may involve Saturday shifts on a rotational basis which may include other days depending on business needs.

    Key Responsibilities:

    • Generate sale leads.
    • Convert business opportunities to successful sales.
    • Maintain relationships with current customers and build new ones.
    • Achieve and exceed sales targets on a monthly and quarterly basis.
    • Dealing with and answering customers queries.
    • Account management.
    • Administration and maintenance of relevant account records.
    • Daily report on current retailers based on call schedule and weekly reports on progress to date in relations to targets.

    Profile:

    • Passionate about Customer Experience.
    • Proven success record in a fast paced, constantly evolving sales and support environment.
    • Strong communications skills, including exceptional writing and editing capabilities.
    • Ability to demonstrate a continuous-improvement mindset.
    • Patient and Empathetic.
    • Strong Organisational Skills and ability to work toward agreed department targets: Sales, SLA's and KPI's.
    • Ability to work under pressure and adapt quickly to adverse situations.
    • Collaborative and Team Orientated.

    Minimum Qualifications:

    • Sales and Client Relationship experience in luxury or exclusive brand (Retail or e-commerce a distinct advantage).
    • Ability to identify sale opportunities including upselling and cross selling.
    • Customer Service experience in luxury hospitality industry, call center, contact center or IT Support, etc.
    • Salesforce\SAP\MS Suite.
    • Fluent in English & German (another EU language a distinct advantage).