tommy cunningham

I am a highly motivated individual, capable of fulfilling many roles across many different industries. I have been employed as an electrical general operative for 7 years. I am punctual and hard working individual, and am highly organised in my daily life.

August 2017 – Present time   Various Company’s
    General Operative
o Various roles working within the electrical sector carrying out roles such as:
• All forms of containment including basket, tray, ladder and conduit 
• Cable pulling from SWA, fire alarm cable and standard power cable
• Door access control and terminating
• 1st and 2nd fix 
• Supporting a team including electricians, charge hands, supervisors and interacting with management from different trades
• All other tasks allocated within the role of general operative 
• Certified in all compulsory trainings related to this role

2015 – 2017    Career Break to provide care to a family member

2004 – 2015    Halifax Bank
    Service agent / Sales agent / Team manager
o 2004 – 2005: All aspects of customer service including credit card management
o Promoted to sales agent in 2005.  Responsible for sale of loans, credit cards, bank accounts and savings accounts across the telephone platform
o Promoted to team manager in 2006.  Responsible for management of 14 staff across various departments of the bank 
o Working within the management team to ensure overall productivity of the bank
o Migration of customer accounts from the Halifax platform to the Lloyds banking platform following the banking crash in 2008
o Ensuring customer satisfaction scores remained elevated
o Supporting team through regular performance management and supervision
o Mitigating and managing risk through close liaison with the service risk management team

2002 – 2004    RIAS (Retirement Insurance Advisory Services)
    Outbound sales agent
o Cold calling customers to sell home insurance products
o Working within a team, working towards achieving key performance indicators for the organisation
o Adherence to all regulatory requirements

1996 – 2002    Various bars and hotels
    Hotel and bar manager
o Full responsibility for the management of both hotels and bars including the Hilton hotel on the Isle of Man, the hard rock café Belfast, and various roles for Diago across Belfast
o Multidisciplinary team management including rota management, supervision, development and performance management
o Financial management for business of varying sizes
o Stock management – ordering / intake / output and stock checking 
o COSHH – Control of substances hazardous to health, and all other regulatory requirements including HACCP (Hazardous Analysis Critical Control Point) in relation to food safety standards / fires safety and evacuation planning etc.

1994 – 1996    Working in Germany 
    Apprentice shuttering carpenter
o All aspects of installing shutters / pouring concrete across various sites across Germany

1988 – 1992    St Malachys College Belfast

Educated to GCSE level  -  English 
   English Literature
   Maths
   Physics
   Chemistry
   Biology
   Physical Educated
   Art
   Religious Education

1992 – 1994 Youth Training Program

This program was designed to cover all IT related issues, such as word processing, desk top publishing etc.

Skills

Manual handling 
Working at heights
Abrasive wheels
CSCR card
IPAF – MEWP 
Full European driving licence