sebastien CAhorel

Results-oriented program manager with deep expertise in Six Sigma methodologies, consistently delivering operational excellence across complex online programs. Specialised in designing blueprints, launching innovative pilots with limited resources, and scaling those initiatives into high-impact flagship programs. Proven track record leading end-to-end digital campaigns and voucher-based initiatives across EMEA, while driving continuous process improvement and automation to streamline workflows and reduce inefficiencies. Adept at identifying untapped revenue streams—organically, via sales acceleration, or marketing activations—often through strategic partnerships. Known for scaling niche acquisition programs and building data-driven customer journeys that boost conversion and loyalty.

Dynamic program manager with over twelves years’ experience leading high-performing digital initiatives across EMEA, incubating or scalling Online programs for Dell and Microsoft. 24 years’ experience capitalised in customer centric environments delivering Operational Excellence. Specialized in partnership strategy, customer experience transformation, and alternative route-to-market programs. Proven track record in designing blueprints, launching pilots with lean resources, and scaling them into flagship campaigns—generating over $50M annually. Adept at Six Sigma-driven process improvement, innovation, and stakeholder engagement, with expertise spanning strategic partnerships, seasonal promotions, and platform optimization across 14 countries. Recognized for driving operational excellence, elevating conversion through voucher-led programs, and cultivating high-impact ecosystems through sales and marketing alignment.

Holds a Master’s in Economics, offering a deep understanding of market dynamics and strategic planning, along with a Postgraduate Diploma in Information System Management, which reinforces digital fluency and data-led decision-making. Certified in Six Sigma (Green Belt) for process improvement and PRINCE2 Practitioner for structured project delivery across complex ecosystems.