Achieve a position as a,Quality Assistant, HR Assistant and Customer Service Supervisor, in which I can develop my abilities and contribute to the company's growth.
June 2011 - July 2013
Expertise in Human Resources, overseeing the activities of recruitment and selection, performance evaluation, job description, implementation of Human Resources, Training and Development, Assessment of organizational climate and overseeing the strategic planning.
at TCI BPO
October 2010 - June 2011
Perform support to the Quality Management System, involving the analysis of standards, preparation of training, organization and documentation control audits. Coordinate the team of quality control in audit processes in operational areas.
Quality Control and Technical Support Coordinator.
August 2004 - July 2010
• Implemented and Organized of the quality department, Maintenance and documentation of quality system; • Managed staff of two technical support; • Interacted with customers; provided management systems for websites, updating and maintaining
at University Federal de Pernambuco
2002 - 2006 (4 years) Pernambuco