Experience

  • Digital Communications Specialist

    at Ecovolt

    October 2015 - at Present

    Leinster

    - Web content management (Wordpress.org). - Measurement of audiences (Google Analytics, Clicky). - Images for the brand and promotions (banners, logos, brochures, etc.). Graphic design. - Adwords campaigns. - Facebook campaigns. - Email marketing. - Blogging. - Community manager

  • Digital Marketing Manager

    at Dun Laoghaire Rathdown Volunteer Centre

    September 2015 - at Present

    Ulster

    - Devise Adwords campaigns. - Advise on website requirements to make the most of Google Analytics - Upskill staff at volunteer centre in the use of Adwords and Analytics.

  • Journalist/copywriter

    at Wall Street International

    September 2015 - at Present

    Leinster

    I collaborate monthly with this magazine sharing my experiences and my points of view. I write articles about diverse topics of current affairs and places I have visited.

  • Mentor Lead. Data Quality Control Evaluator

    at Google Maps (CPL)

    February 2013 - January 2015

    Leinster

    Organise and schedule the Mentors tasks within Portuguese, Italian, Spanish, Argentinian and small market. ● Makes sure that new shadowers are trained and aware of the different guidelines are also responsible for the New Hires shadowings Plan. ● Update the different document used by all Mentors and provide feedback to Pod Leads about the Mentoring organisation within the market and how to improve the different shadowings guidelines. ● Perform the normal Mentor tasks that involves guiding an operator in the right direction. Provide appropriate support to new hire operators or veteran colleagues. ● Review or research patterns in data, focusing on details and taking action to improve data accuracy. Responsible of the last review of the work of the rest of the operators in Spanish team. ● Policy work in contact to project management, working under deadlines.

  • Customer Service Agent

    at Covidien (CPL)

    September 2012 - December 2012

    Leinster

    Credit Assistance: handling of miscellaneous credit activities, process timely return receipts and issue credit to the end customer. ● Complaint Resolution: dealing with telephone queries and complaints. ● Productivity: high volume data input. ● Contribution to Process Improvement: flexibility to change with culture, processes and departmental requirements. ● Customer Service Excellence: providing highest level of customer service at all times, providing back-up to any Customers Services function. Inbound call to fix urgent customer´s problems.

  • Communications Specialist.

    at NGO Iandê Oca

    February 2012 - August 2012

    Madrid

    ● Online Project Planning ● Planning of the strategy of communication and content development in social media (Facebook, blog, twitter) ● SEO web and analysis ● E-reputation analysis ● Public Relation ● E-branding and corporate image ● Social Media engagement ● Creating and maintaining of the web www.iandeoca.org. ● Proofreader

  • Community manager and data entry

    at Culturalactex

    October 2010 - May 2012

    Madrid

    Communication planning ● Social Media engagement ● Creating and updating of the library´s online blog: http://biblioturina.blogspot.ie/ ● Planning of the strategy of communication and content development in social media ● Database management: checking and updating the library´s database. ● Creation of a student newspaper.

  • Copywriter

    at Kedin.es

    January 2012 - March 2012

    Madrid

    Updating information on the website relating to musical events. ● Contact concert halls to check the schedule. ● Working under tight deadlines. ● Proofreader ● Information gathering.

  • Copywriter

    at Editorial la Capital, S.L.

    October 2007 - October 2009

    A Coruña

    Copywriting. Detecting news trends in the area and breaking news. ● News gathering and reporting always under daily deadline. ● Writing and layout of content. ● Verification of information provided by news agencies. ● Proofreader.

  • Copywriter

    at Radio Onda Aranjuez

    January 2007 - May 2007

    Madrid

    ● Writing the script for radio program. ● Management of telephone interviews and reports. ● Selection of topics and musical cuts.

  • Editor

    at Chanel Localia TV Coruña

    June 2006 - September 2006

    A Coruña

    ● News gathering and reporting breaking news. ● Copywriting ● Verification of the sources of information. ● Verification of the information that came to the chain and the information sources. ● Tight deadlines environment. ● Edition of the video and sound of the pieces of news for TV News.

Education

  • Visual Communication using Adobe Photoshop

    at Cenit Collegue

    2015 - at Present (3 years) Leinster

  • Web Authoring using Adobe Dreamweaver

    at Cenit Collegue

    2015 - at Present (3 years) Leinster

  • Certificate in Digital Marketing

    at Dublin Business School

    2015 - at Present (3 years) Ulster

  • Diploma in PR and Online PR

    at Fitzwilliam Institute Group

    2014 - at Present (4 years) Leinster

  • Google Analytics Individual Qualification

    at Google

    2015 - 2015 (1 year)

  • Positioning and Online Marketing: SEO, SEM and Web Analytic.

    at IEBS

    2012 - 2012 (1 year)

  • Social Media: social media, monitoring and crisis management

    at Innovation and Entrepreneurship Business School

    2012 - 2012 (1 year)

  • Mobile Marketing. Aplicaciones y usos

    at IEBS

    2012 - 2012 (1 year)

  • Web 2.0 and tools for the Community Manager.

    at Innovation and Entrepreneurship Business School, Madrid

    2012 - 2012 (1 year)

  • Master teacher training in secondary education

    at Universidad Complutense de Madrid.

    2009 - 2010 (1 year)

  • Information Science

    at Sapienza di Roma

    2006 - 2007 (1 year) Lazio

  • Information Science Degree

    at Universidad Complutense de Madrid.

    2002 - 2007 (5 years) Madrid

Languages

  • Spanish Native

  • Galician Native

  • English Negotiation

  • Italian Negotiation

  • Portuguese Negotiation

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