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Carlow
JP Mulcahy

JP Mulcahy

IT Support/helpdesk engineer

Technology / Internet

Carlow, Carlow

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About JP Mulcahy:

Customer-focused IT professional with 10+ years of experience in technical support, hardware/software troubleshooting, and service desk operations. Demonstrated ability to resolve Level 1 and Level 2 issues efficiently, working both independently and collaboratively within team environments. Committed lifelong learner with a strong academic background and multiple IT certifications.

Experience

  • IT Support (Level 1/2) | Ticketing Systems | SLA Management
  • Windows 10/11 | Microsoft 365 | Active Directory 
  •  Hardware Troubleshooting | Networking | User Account Admin
  • Office 365 (Teams, Outlook, Excel, SharePoint)
  • Remote Desktop Support | Printer & Mobile Device Support
  • Excellent written & verbal English 
  • Lancom and Sonicwall Firewall configuration
  • Full clean driver’s license

Education

- Microsoft 365 Certified: Fundamentals – Microsoft (Oct 2024)

- IT Specialist - Network Security – Certiport (May 2024)

- Microsoft Technology Associate: Windows Server Admin Fundamentals – Microsoft (Jun 2022)

- Microsoft Technology Associate: Database Admin Fundamentals – Microsoft (Nov 2016)

- Microsoft Technology Associate: Networking Fundamentals – Microsoft (Nov 2016)

- Apple Certified Macintosh Technician – Apple (Nov 2014)

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