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heraldas vaivada

heraldas vaivada

Customer Success Manager / Product Manager

Engineering / Architecture

Kanturk, Cork

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About heraldas vaivada:

Customer-focused product manager with 6+ years at EM3. Primary owner for onboarding business clients to our B2B SaaS — helping customers adopt the platform, turning feedback into improvements, and proving value with data. Recent work includes €600k+ in won proposals, a review process that cut service time by ~40%, and pricing changes in late 2024 that improved profitability.

Experience

I help large, multi-site organisations reduce energy spend and meet compliance by turning data into action. At EM3 I lead onboarding to our B2B energy platform (SAPERA): mapping portfolio needs to tailored dashboards, aligning success metrics, and running weekly insight reviews with site leaders and executives. I partner with data scientists and engineers to remove adoption blockers and feed customer needs into the roadmap.

Education

BEng, Process & Chemical Engineering — University College Cork (2015–2019)

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