Apple February 2016 - at Present Day to day operational business equipment support for the AppleCare contact centre.
Maintain accurate records in the equipment database.
Participate in team training sessions.
Respond to desktop and equipment tickets as assigned by the WW ACSO site support coordinator.
Assist in the completion of regularly scheduled contact centre inventories.
Assist with the scrapping or repair of equipment as appropriate.
Maintain records in the equipment repair tracking database.
Perform equipment repairs and request the appropriate parts to complete the repairs if the parts are not already in stock.