Experience

  • Help Desk Coordinator

    at FALCONI Consultores de Resultado

    December 2010 - December 2015

    Minas Gerais

    Responsible for planning, developing, acquiring, implementing and maintaining all of internal clients IT systems; managed all customer queries relating to hardware and software issues via phone and email using documented procedures ● Achievements: P romoted 3 times due an outstanding work performance; implemented a strategy for priority delivery (post office) reducing 55% spending on logistics; developed and managed a knowledge base (internal and external) for technicians and customer documentation

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