December 2014 - at Present
Working through fraud queues to determine if recent account activity is fraudulent, confirm the legitimacy of the account and assess the associated risk reversing transactions and restricting accounts if fraudulent nature is confirmed. Contact account holders in an effort to verify activity and educate them on how to maintain security and mitigate loss for both PayPal and its Customers. Review monetary corrections issued by teammates before their final approval. As the Point of Contact inside my team: assign tasks to my teammates ensuring service level is achieved. Occasionally mentoring new hires.
Knowledge and keywords