Akshata Shinde

A highly motivated Microsoft Business Applications specialist with expertise in Microsoft Power Platform, Dynamics 365, Azure, and Copilot-enabled solutions. I have a strong client-facing background, working with multiple public sector clients to deliver high-impact CRM solutions. My ability to collaborate with stakeholders, optimize business processes, and continuously upskill through Microsoft certifications makes me a valuable asset for digital transformation projects

Public-sector–focused CRM consultant specializing in Microsoft Dynamics 365 and the Power Platform. I design and deploy low-code/no-code solutions—recognized by Microsoft’s Power Platform community—that streamline operations and deliver measurable impact. Using Power Automate, I’ve cut manual workload by ~40% through end-to-end workflow automation. I build custom connectors and integrate Azure services, and I lead stakeholder workshops to translate business requirements into scalable technical designs. Notably, I delivered a government CRM that improved case management and service delivery. Beyond project work, I help drive culture and growth as part of our People’s Communication Team—organizing volunteering and team-building activities and championing attendance at Microsoft events to keep the team current with industry trends.

Microsoft Business Applications consultant with hands-on delivery across public sector and telecom. At EY Ireland, I build and deploy low-/no-code CRM solutions on Dynamics 365 and the Power Platform—automating workflows with Power Automate to cut manual effort by ~40%, creating custom connectors, and integrating Azure services. I lead client workshops to translate requirements into scalable designs and recently delivered a government CRM that improved case management and service delivery. Previously at BT Ireland, I streamlined number-porting processes, led a legacy-to-Snowflake migration, built SharePoint/Power FX dashboards for order management, and contributed to API development while supporting pre-sales bid calls. Earlier roles in healthcare IT and campus support strengthened my data quality, security, and customer support fundamentals—training 80+ staff on IPMS and resolving 50+ user issues daily. I’m a proactive team contributor (EY People’s Communication Team) and keep projects moving using Agile practices and clear stakeholder communication.