Allianz Worldwide Care July 2014 - at Present- Initial point of contact for all queries coming into the department from AWC’s French speaking
brokers and clients.
- Management of plans from new business stage to implementation, assessing their compliance with
AWC´s Operations department procedures.
- Increasing efficiency and reduce complaints from clients and brokers by anticipating their needs.
- Assisting the Team Leader by monitoring my team’s e-mail workload, distributing and delegating
queries depending on each CSO’s degree of experience.
- Constant contact with other stakeholders to chase up outstanding information, negotiating some of
their requirements which are not in accordance with the department´s agreed procedures.
- Actively participating in the new starters’training, by providing them with shadowing and constantly
supporting them in their daily tasks.
- Assisting the team in the technical queries, usually related to Excel and/or system requirements.